Contact us
Contact IPTV Nord
The fastest way to reach IPTV Nord is Live Chat. You can also email us or send the form below. We answer in English and French, 7 days a week.
Support hours: 7 days a week, 9 a.m. to midnight (Eastern Time).
How to contact IPTV Nord
You can contact IPTV Nord in three ways, and Live Chat is the fastest. All three reach the same support team, so pick the one that suits you.
| Channel | Best for | Usual reply |
|---|---|---|
| Live Chat | Setup help, free trials, orders and anything urgent | A few minutes during support hours |
| help@supportiptv.ca | Longer questions, screenshots, privacy and copyright requests | The same day during support hours |
| Contact form | A quick question when chat is not handy | By email, the same day during support hours |
New to the chat? Our Live Support guide shows how it works in three steps. You only need your mobile number.
Support hours and reply times
Our team is online 7 days a week, 9 a.m. to midnight (Eastern Time), in English and French. During those hours, most chats get a reply within a few minutes and most emails the same day. On busy evenings, such as big game nights, a chat can take a little longer. If you write at night, your message waits safely and we answer the next morning.
What to include in your message
A few details help us solve your problem in the first reply:
- Your order number, which starts with NRD, or the email you used at checkout
- Your device, for example a Fire TV Stick 4K, a Samsung Smart TV or an iPhone
- The app you use, such as TiviMate or IPTV Smarters Pro
- What you see: the channel name and any error message, word for word
- A screenshot or a photo of the screen, if you can
Never send us your banking password, card number or security questions. We never need them, and we will never ask for them in chat or by email.
Message form
Send us a message
Fill in the form and we reply by email, usually the same day during support hours.
Is there a phone number or WhatsApp?
No. IPTV Nord does not have a phone line or WhatsApp. Live Chat replaces both: it opens in your phone's browser, uses your mobile number to find your conversation, and keeps your trial, login and past messages in one place. A written chat also means you can copy your login details exactly, with no spelling mistakes.
Find answers faster
Some questions have a page of their own. Request a trial on the free trial page, follow the installation guide for your device, or read the refund policy before you ask about a refund.