Order cancellation
How to Cancel an IPTV Nord Order
Send us your order number in Live Chat or by email. Before activation, you get a full refund. After activation, our 7-day refund policy applies.
To cancel an IPTV Nord order, send your order number to our team in Live Chat or by email at help@supportiptv.ca. What happens next depends on one question: has your login been activated yet?
Cancelling before your order is activated
If we have not activated your order yet, you get a full refund. There are two cases:
- You have not sent the e-Transfer yet. Nothing has been paid, so there is nothing to refund. Tell us anyway so we can close the order.
- You already sent the e-Transfer. We cancel the order and send the full amount back to you by Interac e-Transfer.
Cancelling after activation
Once your login is active, our refund policy applies. You can ask for a refund within 7 days of activation if the service does not work on your device and our support team could not fix it. If the service works and you simply changed your mind, there is no refund, but your login keeps working until the end of the plan you paid for. If you want us to switch it off early, just ask.
Cancelling a free trial
There is nothing to cancel. A free trial needs no payment, and it stops by itself after 24 hours.
No automatic renewal, so no subscription to stop
IPTV Nord never charges you automatically. You pay once, by Interac e-Transfer, for 1, 3, 6 or 12 months. When the plan ends, the login stops working and nothing else happens.
How to request a cancellation
Find your order number
It starts with NRD, for example NRD-123456. You see it at checkout and in the message of the e-Transfer you sent. If you cannot find it, give us the email or phone number you used at checkout.
Contact us
Open Live Chat, or email help@supportiptv.ca with the subject "Cancel order" and your order number. Write from the email you used at checkout.
Get our confirmation
We reply to confirm the cancellation. If a refund is due, we tell you the amount and send it by Interac e-Transfer.
How long it takes
We handle cancellations during support hours, 7 days a week, 9 a.m. to midnight (Eastern Time), and most are confirmed the same day. A request sent at night is handled the next morning. Approved refunds are sent by Interac e-Transfer, usually within 5 business days.
Order cancellation questions
Can I cancel my IPTV order after I paid?
Yes. If your order is not activated yet, we cancel it and send your full payment back by Interac e-Transfer. If it is already active, you can still ask within 7 days, and our refund policy decides whether you get money back. Send your order number in Live Chat or by email, and we confirm the cancellation during support hours.
Will IPTV Nord charge me again after my plan ends?
No. IPTV Nord has no automatic renewal and never keeps your payment details. You pay once by Interac e-Transfer, and when the plan ends the login simply stops working. The only way to pay again is to place a new order yourself, for example by choosing Extend subscription at checkout.
Do I need to cancel my free trial?
No. The free trial needs no payment and ends on its own after 24 hours. There is no card on file and nothing to renew, so you do not need to contact us. If you liked the trial, you can order a plan at any time from the pricing page.
Can I change my plan instead of cancelling?
Yes. If you picked the wrong plan length or number of devices, tell us before activation and we adjust the order and confirm the new amount. After activation, we can add devices or time to the same login, so nothing changes on your TV. Ask in Live Chat with your order number.