DMCA and Copyright Notice

If you own the copyright in a film, series, program or other work and believe it is available through IPTV Nord without your permission, email help@supportiptv.ca with the subject "Copyright notice". We review every complete notice and act within a reasonable time.

IPTV Nord does not host content

IPTV Nord does not host, store or upload any content. The streams in our plans come from third-party providers, and we provide access and technical support. Because of this, most notices lead us to contact the provider that supplies the stream, as explained below. Our legal disclaimer has more detail.

Canada's notice-and-notice rules

Canada uses a system called notice and notice, set out in sections 41.25 to 41.27 of the Copyright Act. A copyright owner can send a written notice of claimed infringement to a service provider. The provider forwards the notice to the person linked to the location in question, tells the owner it did so, and keeps records that identify that person for six months, or for one year if the owner starts court action.

The Act also lists what a notice must contain. It says a notice cannot include an offer to settle, or a demand for payment or for personal information. We accept notices in this form and forward them where the rules require.

We also accept US DMCA notices

Many rights holders use the format of the US Digital Millennium Copyright Act, at 17 U.S.C. § 512. We accept those notices too. You do not need to send two versions: one notice with the details below covers both.

What your notice must include

To let us act quickly, include these 7 details:

1. Your contact details: full name, mailing address, email and phone number, and whether you are the owner or act on the owner's behalf.
2. The work: the title of the copyrighted work and your right in it.
3. The exact location: the channel or stream name, its category, the date and time you saw it (with the time zone), and any link or identifier.
4. The claimed infringement: a short description of what you believe is wrong.
5. A good-faith statement: that you believe in good faith the use is not permitted by the owner, its agent or the law.
6. An accuracy statement: that the information is accurate and, under penalty of perjury, that you are the owner or allowed to act for the owner.
7. Your signature: a physical or electronic signature, such as your typed full name.

Please do not include settlement offers or payment demands. Canadian law does not allow them in a notice of claimed infringement.

Where to send your notice

Email your notice to help@supportiptv.ca with the subject "Copyright notice". You may write in English or French and attach supporting documents as PDF or image files. We reply to confirm that we received it.

What we do after receiving a notice

1. We check that the notice is complete, and ask for any missing details.
2. We review the claim and the location you identified.
3. We contact the third-party provider that supplies the stream and ask it to review the claim.
4. Where appropriate, we remove or disable access to the identified stream in our service.
5. If the notice concerns a customer account, we forward it to that customer, as Canadian law provides.
6. We tell you what we did, or why we could not act.

Counter-notice

If you are a customer or provider and believe access was removed by mistake, or because the material was misidentified, you can send a counter-notice to the same address with the subject "Counter-notice". Include your name and contact details, the material that was removed and where it appeared, a statement under penalty of perjury that you believe in good faith it was removed by mistake, your agreement to the jurisdiction of the courts that would hear the case, and your signature.

We send the counter-notice to the person who filed the original notice. If they do not tell us within 10 to 14 business days that they have started court action, we may restore access.

Repeat infringer policy

We end the accounts of customers who repeatedly record, share or redistribute content in breach of our terms and conditions. We also stop offering streams from providers that are the subject of repeated valid notices.

False or misleading notices

Only send a notice if you believe in good faith that your rights are being infringed. Under the DMCA, a person who knowingly makes a false claim can be held responsible for the damage it causes.