Refund Policy: 7-Day Refunds on IPTV Nord Plans

Our 7-day refund policy exists because an IPTV service should work on your TV, with your internet. Most people never need it, because they test everything first with the free 24-hour trial.

Refund policy at a glance

When IPTV Nord refunds an order
Situation	Refund
Service does not work on your device and support could not fix it (within 7 days)	Full refund
You paid twice for the same order	Full refund of the extra payment
Order paid but not activated	Full refund
Some of the devices you paid for cannot play (within 7 days)	Partial refund
More than 7 days after activation	No refund
Change of mind after heavy use	No refund
Problem caused by your internet or device, found by support	No refund
Login ended for breaking our terms	No refund

When you get a refund

You get a full refund in these three cases:

The service does not work on your device. You told us within 7 days of activation, and our support team could not fix it.
You paid twice for the same order by mistake. We refund the extra payment.
We did not activate your order, for example because you cancelled before activation.

When a refund does not apply

You ask more than 7 days after activation.
The service worked, you used it a lot, and then you changed your mind.
Our support team found that the problem comes from your internet connection, Wi-Fi or device, not from our service. We still help you fix it.
Your login was stopped because you broke our terms and conditions, for example by sharing or reselling it.

Partial refunds for extra devices

If you paid for several devices and some of them cannot play the service, ask within 7 days for a partial refund. We refund the difference between what you paid and the price of the same plan for the devices that work. For example, if a 12 Months plan for 3 devices ($179 CAD) only works on 1 device, the 1-device price is $79, so we refund $100.

How to ask for a refund

your order number, which starts with NRD;
the email address you used at checkout;
the device and app you tried, and what went wrong.

Our team first tries to fix the problem with you. If we cannot, we approve the refund and confirm the amount.

How refunds are paid

We send approved refunds by Interac e-Transfer, in Canadian dollars, to the email or mobile number you give us. The money usually arrives within 5 business days after approval. Payments for IPTV Nord are received by ITLOGY LLC, which is the name your bank shows, so the refund may come from that name too. Your login is switched off when the refund is sent.

To cancel an order before or after activation, see our order cancellation page.

Refund questions

How long do I have to ask for an IPTV refund?

You have 7 days from the day we activate your login. Tell us within that time, in Live Chat or by email, with your order number. If the service does not work on your device and our support team cannot fix it, you get a full refund. After 7 days, your plan keeps running until its end date, but it is not refunded.

How do I receive my refund?

By Interac e-Transfer, in Canadian dollars. We send it to the email or mobile number you give us, usually within 5 business days after we approve the refund. The sender may show as ITLOGY LLC, the company that receives payments for IPTV Nord. Accept it in your bank app like any other e-Transfer.

Can I get a refund if a channel I want is missing?

Usually not, because channel lists change and we do not promise any single channel or event. That is why every new customer can test the full list during the free 24-hour trial before paying. If one channel was the main reason you ordered, tell us within 7 days and we will look at your case.

What if I paid twice by mistake?

We refund the extra payment in full. Send us both order numbers, or the dates and amounts of the two e-Transfers, in Live Chat or by email. Once we see both payments, we send the duplicate back by Interac e-Transfer, usually within 5 business days. You can also ask us to use it to extend your plan instead.

IPTV Nord Refund Policy